Shipping Policy

Thank you for shopping with ITZO Gear. Please review our Shipping Policy carefully before placing your order.

1. Order Processing

All ITZO Gear products are print-on-demand. This means each item is custom printed specifically for you after your order is placed.

Processing Time: 3–7 business days (excluding weekends and holidays)
During high-volume seasons, processing times may be extended.

You will receive a confirmation email once your order has been placed and a separate email with tracking information once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times (after processing):

Standard U.S. Shipping: 3–7 business days
Expedited U.S. Shipping: 2–4 business days
International Shipping: 7–21 business days (varies by destination)

Delivery times are estimates and are not guaranteed.

3. Shipping Delays

ITZO Gear is not responsible for shipping delays caused by:

Carrier delays
Weather conditions
Customs processing
Incorrect shipping addresses provided by the customer

Once a package leaves our facility, it is in the hands of the shipping carrier.

4. Incorrect Address

Customers are responsible for ensuring the shipping address is correct at checkout. ITZO Gear is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us immediately at info@itzogear.net. We cannot guarantee changes once production has begun.

5. Lost or Stolen Packages

ITZO Gear is not responsible for lost or stolen packages confirmed delivered by the carrier. Please contact the carrier directly to file a claim.