Refund Policy

At ITZO Gear, all merchandise is custom printed on demand. Because of this, we maintain a strict no-refund policy except in cases of manufacturing defects.

1. No Refunds or Returns

All sales are final.

We do not offer refunds, returns, or exchanges for:

• Incorrect size ordered

• Change of mind

• Buyer’s remorse

• Incorrect address provided

• Minor color variations due to screen differences

Please review sizing charts carefully before placing your order.

2. Defective or Damaged Items

Refunds or replacements are only issued if:

• The garment has a manufacturing defect

• The item arrives damaged

• The print quality is materially flawed

If you receive a defective item:

1. Email us at info@itzogear.net within 7 days of delivery.

2. Include your order number.

3. Attach clear photos of the defect.

Claims submitted after 7 days of delivery may not be accepted.

3. Resolution

If your claim is approved, ITZO Gear will:

• Provide a replacement item at no additional cost
  OR

• Issue a refund to the original payment method

ITZO Gear reserves the right to determine whether a defect qualifies for refund or replacement.

4. Chargebacks

Filing a chargeback for a non-defective print-on-demand item may result in:

• Permanent ban from future purchases

• Collection action if fraud is determined